Mobile Deposit FAQs
How do I enroll in Mobile Deposit?
Your checking or savings account must be open for 30 days before you can start making mobile deposits. After that time, you just need to be enrolled in MySNB or SNBPro and download our mobile app.
I don’t see Mobile Deposit in my Mobile Banking app. What do I do?
Your mobile device must have an auto focus camera in order to use Mobile Deposit. Another reason the service might be missing is because your deposit account has not yet been open for 30 days.
What kind of items can I deposit by way of the Mobile Deposit?
You may deposit any checks made payable to the account owner or joint owner. All deposited items must be endorsed with the payee's signature as well as "For Mobile Deposit at Superior National Bank Only."
What items cannot be deposited by way of Mobile Deposit?
- NO foreign checks
- NO bonds
- NO 3rd party checks
- NO returned or re-deposited items
- NO rebate checks
- NO credit card checks
When will the deposited funds be available for use?
Any check submitted and approved by 4 p.m. ET will be available the following business day.
What is the cut-off time for a deposit to go through on that day’s business?
Checks submitted and approved by 4 p.m. ET will be credited the same business day. Checks submitted and approved after this time will be credited the following business day. Business days are Monday through Friday, excluding any federally observed holidays.
Is there a charge for using Mobile Deposit?
No. We do not currently charge for using Mobile Deposit. Please check with your communications service provider for any data / texting charges, applicable rates, or other fees that they may charge.
How will I know if my deposit is accepted or rejected?
You will receive one email confirming we received your deposit and a second email notifying you if it was approved or rejected.
How do I add more accounts for Mobile Deposit?
All accounts that qualify for Mobile Deposit will be available. If you do not see an account that you believe should be available, please call us and we will research the issue for you.
What do I do with my check after it has been deposited?
After you've received your confirmation email stating that your check has been approved, mark one of the following statements on the front of your check: "VOID" or "Electronically Presented." Keep the check in a secure place for 60 days prior to destroying the check. If there is an issue with the check, we may ask you for the physical check.