Online Loan Payment FAQs

Online Loan Payment will accept payments from a checking or savings account via ACH or debit card for active consumer, mortgage, home equity lines of credit, and commercial loans. Payments will be accepted at any time of the day.

Payments made before 6:00 pm (ET) Monday-Friday are processed the same day, excluding Federal holidays. Payments submitted on Saturdays and Sundays or on Federal holidays are processed the next business day.

No, there is not a fee for making a loan payment.

Yes, payments can be made from $5 to $100,000 per loan payment.

You may make loan payments  from your checking or savings account via ACH or debit card as a guest user, a registered user, or by telephone.

If the payment returns you will need to contact us or make other arrangements to satisfy your loan payment.

A Guest User is a non-registered user. No registration is needed to make your loan payment as a guest. The functionality for guest users is limited to processing one-time payments, future-dated payments, and viewing the payment history for a given account. All personal and payment information must be entered each time a payment is made.

  • Bank routing number for withdrawal account
  • Bank account number for withdrawal account or Debit Card number 
  • Loan Number—see loan statement or coupon book 
  • Billing Zip Code 
  • Email address

Go to the Superior National Bank Online Loan Payment page and click “Make a One Time Payment” and enter the information requested.

Yes, for online payments, a receipt will be sent to the email address you provide.

Input the Superior National Bank loan account number as listed on your loan statement, notice or coupon book.

A Registered User will create a unique user name and password. A Registered User must input their personal information (name, address, email, phone number) Registered Users have more options that are not accessible to Guest Users, such as viewing payment history, storing payment account information, and setting up automatic payment schedules.

The Wallet is available for Registered Users to store their withdrawal account information. From the Wallet tab, you can view, add, edit, or delete any stored payment accounts. You can store an unlimited number of payment accounts in your wallet.

If you forget your Username after signing up as a Registered User, click on “Username” in the “Forgot Your Username or Password?” prompt located towards the bottom of the Sign In page. You must enter your registered email address and select “Continue.” A message will then notify you that your Username has been sent to your registered email address.

If a Registered User forgets their Password, click on “Password” on the “Forget Your Username or Password?” prompt located towards the bottom of the Sign In page. Your password will be sent to you in the method you selected when you registered as a Registered User (email or SMS text).

You will also be required to answer a challenge question.  Please remember the challenge question field is case sensitive. If you enter a correct answer to your challenge question, a confirmation message will appear. You will receive an email with a password reset link. Click on the link and you will be directed to a change password page where you can create a new password.

If your first challenge question is answered incorrectly, a second randomly selected security question will be displayed. If your second answer is incorrect, your account will be locked out and you must call Superior National Bank for assistance at 866.482.0404, Monday-Friday 8:30 am-4:30 pm.

Your password must meet the following requirements:

  • Minimum of eight (8) characters
  • Must contain one (1) character of at least three (3) of the following categories: o Uppercase letters o Lowercase letters o Numbers o Special punctuation/characters ( @ , # , $ , ^ , ( , ) , + , { , } , [ , ] , \ )
  • Cannot contain the username

Yes, it is very important to change your email address in the Registered User personal information section. This information is used to retrieve usernames and passwords.

Yes. You must sign in and click “Automatic Payments.” You may set up fixed automatic payment schedules. Enter the payment amount, frequency of payment, payment method, end date and account nickname (to identify this payment or the payment source). Remember to click on “I accept the Payment Authorization” and then “save.” This payment amount will not change unless you make an update.

Sign in as a Registered User. Click on “Account Settings” and choose “Automatic Payments.” Please note, any time your payment amount changes, such as with escrow analysis, you will want to update your payment amount.

Yes. Each billing account (Checking, Savings, or Debit card) must be added separately within the account.

Yes. Sign in as a Registered User. Click on “Account Settings” and choose “Delete Account.” You must click “Yes” to the pop-up box when asked “Are you sure you want to delete this billing account?” You cannot delete the billing account if you have only one billing account.

From the Activity tab you can view pending and scheduled payments as well as payment history. Registered Users will see up to 24 months history.

Challenge question answers are case sensitive, range between 6 and 26 characters, and contain no spaces.

There is no limit to the number of payments that may be made using Online Loan Payment.

If the payment was made today, before 4:30 p.m. ET, we are able to void the payment. If the payment was made after 4:30 p.m. ET, there is approximately a 10-business day waiting period until the payment can be reversed and the funds refunded.

You may call our loan servicing group at 866.482.0404, Mon-Fri: 8:30 am – 4:30 pm or email