Mobile Banking FAQs
What is Mobile Banking?
SNB’s mobile banking gives you access to your account from our downloadable mobile banking apps MySNB (personal) and SNBPro (business) on your Apple or Android smartphone or tablet. The apps allow you to view account balances, move money, pay bills, mobile deposit checks, locate our branches or ATMs and more!
How do I get Mobile Banking?
You must be enrolled in MySNB or SNBPro online banking. Next, visit your app store and search for Superior National Bank and download the appropriate app. Log in with your online banking credentials and start banking.
What happens if I get a new phone or a new phone number?
If you receive a new phone number, you will need to update your contact information or the mobile app will not work. Log in to your online banking account via our desktop site at www.snb-t.com, then navigate to the Customer Service tab and select Manage contact information. Update your information.
Next, go to Manage mobile settings and select Remove this device for the old device/phone number. Once removed, download the app on your device and log in.
What if my device is lost or stolen?
You can immediately disable your device in the Manage mobile banking settings in your online banking.
Why does it say I have an invalid user ID or password when I log in?
Verify that the user ID and password combination is correct by logging in to the web version of your MySNB or SNBPro. Remember, user IDs and passwords are case sensitive. If you can log in, return to your app and try again. If your login was unsuccessful, use the Forgot your password? link or contact us at (906) 482-0404 or toll free at (866) 482-0404.