Use Zelle With Your SNB App!
Sending and receiving money is easy with Zelle®
Use Zelle® in your Superior National Bank Checking account to send money to and receive money from your friends and family and others you trust.
Zelle® is easy to use, and money is sent quickly through digital banking or our mobile app.
With SNB you can bank anywhere, anytime, with the ease and convenience you deserve.
Fast
Money moves from your bank account to theirs in minutes.1
Safe
Send or receive money right from your SNB mobile app.
Easy
Send money to people you trust using just their email address or U.S. mobile phone number.
How to get started
Follow the steps below. After you enroll a U.S. mobile number OR email address, you will be prompted to enroll a second U.S. mobile number OR email address. Zelle® only requires one to be enrolled. Press “Cancel” to skip this step and return to the Zelle® home screen to begin using Zelle®.
1
Sign in to the Superior National Bank mobile app.
2
Click the “+” sign and select “Send Money with Zelle®.”
3
Follow the instructions to enroll with Zelle®.
Don't have the Superior National Bank Mobile App?
Some of the Zillion Ways to Use Zelle®
Split the cost of the tab at lunch
Reward the babysitter for her patience
Reimburse a friend for movie night
Chip in to purchase a group gift
Zelle® Frequently Asked Questions (FAQs)
What is Zelle®?
Who can I send money to with Zelle®?
How do I use Zelle®?
To request money using Zelle®, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request.” To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.
Someone sent me money with Zelle®. How do I receive it?
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes. If you have not yet enrolled with Zelle®, follow these steps:
1. Click on the link provided in the payment notification you received via email or text message.
2. Select Superior National Bank.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
What types of payments can I make with Zelle®?
Zelle® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor. Since money is sent directly from your bank account to another person’s bank account within minutes, Zelle® should only be used to send money to friends, family and others you trust.1
How do I get started?
It’s easy – Zelle® is already available within SNB’s mobile banking app and digital banking within Bill Pay! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.
What if I want to send money to someone whose bank or credit union doesn’t offer Zelle®?
As of March 31, 2025, all users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle® in order to send and receive money. You can find a full list of participating banks and credit unions live with Zelle® at Zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.
How does Zelle® work?
When you enroll with Zelle® through your digital banking Bill Pay account or mobile banking app, your name, the name of your financial institution and the email address or U.S. mobile number you enrolled is shared with Zelle® no sensitive account details are shared – those stay with Superior National Bank. When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or U.S. mobile number in its “directory” and notifies Superior National Bank of the incoming payment. Superior National Bank then directs the payment into your bank account, all while keeping your sensitive account details private.
Can I use Zelle® internationally?
In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.
Can I reverse or cancel a payment?
No, Zelle® payments cannot be reversed. You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 866.482.0404 for assistance with canceling the pending payment. If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or digital banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
How long does it take to receive money with Zelle®?
Money sent with Zelle® is typically available to an enrolled recipient within minutes. If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient’s account, typically within minutes. If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number. If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number. Still having trouble? Please contact our customer support team at 866.482.0404.
Will the person I send money to be notified?
Yes! They will receive a notification via email or text message.
Is my information secure?
Keeping your money and information secure is a top priority for Superior National Bank. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your Superior National Bank account safe.
Are there any fees to send money using Zelle®?
No, Superior National Bank does not charge any fees to use Zelle® in the SNB App or through digital banking.
Your mobile carrier’s messaging and data rates may apply.
How do I use a Zelle® QR code?
A Zelle® QR codes provides peace of mind, knowing you can send and receive money to the right person without typing an email address or U.S. mobile number. To locate your Zelle® QR code, log in to the SNB app, click “Send Money With Zelle®.” Next, go to your “Zelle® settings” and click “Zelle® QR code,” and your QR code will be displayed under “My Code.” From here you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code. To send money, log in to the SNB app, click “Send Money With Zelle®,” click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.
Does Superior National Bank or Zelle® offer purchase protection?
Neither Superior National Bank nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
I believe I have been a victim of a scam. Whom should I contact?
Please contact our customer support team at 866.482.0404. Qualifying imposter scams may be eligible for reimbursement.
1 To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
*Wireless carrier, text, and/or data charges may apply.