Part-Time Universal Banker – Troy

Summary: Serves as a point of contact for customer experience-related activity for the branch, including teller transactions as well as proactive sales and service, for personal and business customers. 

Department: Retail Banking 
Reports To: Branch Manager 
Supervises: None 


  • Receive checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsement, and enter deposits into computer records
  • Cash checks and process withdrawals after verification of signatures and balances
  • Receive, verify, and enter loan and other payments
  • Provide a complete range of customer services, including opening, maintaining, and closing accounts
  • Count, check, package, and order coins and currency
  • Balance cash drawer at the end of the shift/day
  • Balance and audit the vault/cash dispenser
  • Relationship Building:
    • Drives branch growth through outbound prospecting and community engagement.
    • Consults with and advises customers about all bank products and services.
    • Uncovers needs for personal and business deposit accounts and loans after thorough needs-based consultation.
    • Interviews and gathers customer information, opens new deposit accounts.
    • Interviews, approves, negotiates and closes overdraft protection, personal loans/lines of credit, home equity loans, and small business loans.
    • Conducts account relationship reviews through appointment setting.
    • Creates an enhanced customer experience with an “all-in-one” approach to relationship building.
  • Electronic Banking:
    • Makes recommendations for personal and business electronic products, enrolling both personal and business customers
    • Demonstrates, onboards, and supports e-banking customers (ACH, wires, bill pay, mobile deposit, mobile banking, personal finance, remote deposit capture.)
    • Assists customer with self-service devices, whether in-person or remotely in a virtual capacity.
    • Other duties as assigned.


  • Bachelor’s or Associate’s Degree in finance field preferred or related experience
  • Successful completion of in-house training program
  • Experience in a banking/lending environment


  • Stand, walk, sit, stoop, reach with hands or arms, occasionally move up to 25 pounds, and use hands to finger, handle, or feel objects, tools, or controls
  • Talk, hear, write, read, type, understand technical manuals, manipulate numbers, and communicate effectively in person, on the phone, and via letter/e-mail
  • Effectively organize, prioritize, and complete work assignments, and deal with frequent and/or multiple interruptions
  • Learn duties/tasks in a reasonable amount of time
  • Perceive clearly at both close and long range, and possess adequate peripheral vision, depth perception, color distinction, and focusing ability

How to Apply

To apply, please complete the Employment Application. Submit the Employment Application, along with your resume and cover letter, via email to or you may mail it to the address below. Please note that incomplete applications will not be considered.

Mailing Address:
Superior National Bank
Attn: Human Resources
P.O. Box 450
Hancock, MI 49930

We are an equal opportunity employer and do not discriminate on the basis of age, sex, race, religion, color, national origin, sexual orientation, gender identity, height, weight, genetic information, marital status, disabled veteran status, veteran status, or disability.

Reasonable accommodations are available. Should you require any auxiliary aids, services, or other accommodations to apply for employment at Superior National Bank, please notify the Human Resources Department toll-free at 866.482.0404.

About Superior National Bank:

Superior National Bank is recognized by BauerFinancial, Inc. as a 5-Star, Superior bank, their highest rating assigned.  BauerFinancial also ranks SNB as one of the nation’s strongest financial institutions.

Headquartered in Hancock Michigan,  Superior National Bank serves clients in the Upper Peninsula and Southeast Michigan regions and employs over 250 people.  SNB provides individual consumers, businesses, municipalities and corporations with a full range of banking services spanning lending, deposit accounts, online and mobile banking services, retirement plans and trust and wealth management.

2021 marks Superior National Bank’s 131st year in business, a milestone made possible by its commitment to people, businesses and communities. With values that focus on people and customers first, Superior National Bank prioritizes innovative thinking, teamwork and the highest level of integrity.  If these values align with your own, please apply to join our team