SecurLOCK Equip FAQs

What is SecurLOCK™ Equip?

SecurLOCK Equip is a new mobile app that allows you to control how, when and where your SNB Debit Card is used. It is a simple and secure way to manage and monitor your payment transaction activity. SecurLOCK Equip can help keep your payment cards safe and provide instant notifications whenever your card is used.

What is required to use it?

SecurLOCK Equip requires you to have a SNB Debit Card. You will also need an Apple or Android smartphone. After downloading the app you will be instructed to enter your full account number, along with other authentication information. Once registered you can begin using the app immediately.

How do I get the SecurLOCK Equip app?

It’s simple. For Apple devices download the app from the App Store, and for Android devices download the app from the Google Play Store. Once the app has been successfully downloaded to your smartphone you can begin to register your cards.

Is there a fee to use the app?

No. It is provided to you free so you have more control over your card.

What kind of card can I register?

Your SNB Debit Card.

How many cards can I register?

Unlimited.

What kind of mobile devices are supported?

Android – version 4.1 or later and Apple (iOS) – device model 4S, 5, 5C, 5S, 6, or 6 Plus with iOS operating system version 6, 7, or 8 and all future devices going forward.

Why do you need my email address?

Your email address is needed in case you forget your password and need to reset it.