Online Banking FAQs
What is Online Banking?
Online banking is a convenient service that provides our customers a secure and easy way to access their accounts anytime. With Online Banking you can:
- View and print information on each of your accounts, including loans
- View and print transactions that have cleared your account
- Sign up to receive Electronic Statements to reduce paper clutter
- Confirm deposits, withdrawals, and checks that have cleared your account
- Transfer funds between your accounts and make loan payments conveniently online.
How do I enroll in Online Banking?
Visit our website or homepage at www.snb-t.com. Click "Log In" and then choose "Enroll now."
I’m using the correct user ID and password, but I am unable to log in. What is wrong?
If your account has not been locked out, click on the "Forgot your password?" link below the password credential box to reset your password.
If your online account is locked out or inactive (has not had activity in 180 days), contact us by emailing email@example.com or calling (906) 482-0404 or (866) 482-0404 and we will be happy to assist you.
If you are being prompted to continue with a one-time security code, and the incorrect phone numbers are being displayed, this means the user ID is incorrect. Double check your user ID and remember that it is case sensitive.
Is there a charge for using Online Banking?
MySNB online services basic functions, such as bill pay, personal finance, and external transfers are free. There is a minimal convenience fee of $1 per transaction when using People Pay.
SNBPro business online banking services basics are also free. Charges apply for additional services, such as ACH origination, wire processing, and remote deposit capture. Contact us for more information.
What should I do if I get an error message while using Online Banking?
If you receive an error, we suggest closing your browser window, reopening, and trying again, changing browsers, and/or clearing your cookies and cache. If the error persists, take note of the message you receive, the date and time, and contact us.
What happens if I don’t log off of Online Banking?
Your online banking session will automatically log you out after a period of inactivity. You will be prompted with a warning message that you will be disconnected if you do not continue your session. SNB recommends that you do not leave your online banking session unattended and ensure you always log off of all online accounts to prevent personal information from being exposed.
Can I access Online Banking from different computers?
Yes. When you access online banking from a computer that you have not previously used, you will be prompted to go through our security step-up process to verify your identity. You will receive a one-time security code or answer security questions to gain access to your online accounts.
When will transfers show up in my account?
Internal transfers made before 8:50 p.m. ET are credited to the account the same business day. If the transfer is initiated after 8:50 p.m. ET, it will be available on the next business day.
What do I do if I think someone has my login information?
If you suspect that someone has gotten your login information, immediately sign in and change your user ID and password. Please also call us immediately for assistance. If you believe your computer has been hacked or has a virus, STOP. Power down your computer. Contact us and we will suspend your account until your computer has been scanned and cleaned.
Can I reset my own password?
Yes. To reset your password while logged into your online banking session, navigate to the Customer Service tab and select Change password under Account Maintenance. This can also be done when signing in by selecting the "Forgot your password?" link below the password credential box.
How often will my password expire?
Passwords expire every 365 days. You may change your password more frequently if you choose.
Can I change my User ID?
For MySNB online banking customers, user IDs can be changed by navigating to the Customer Service tab and selecting Change user ID under Account Maintenance.
For SNBPro customers, user IDs cannot be changed.
How do I add or delete an account on my Online Banking account?
Your accounts will be available to you in MySNB. If there is an account you do not want to see, you can hide it. This is done by selecting Accounts from the Accounts tab and selecting Customize your accounts.
If you use SNBPro, contact us for any changes needed to the accounts displayed.
Can I transfer funds from an account at SNB to another financial institution?
MySNB customers can apply for the External Transfer service. This allows you to make transfers to and from your accounts held at other participating financial institutions.