Karttunen Joins Trust Department Staff
Superior National Bank and Trust is pleased to announced the addition of Eli Karttunen to its Trust Department staff. Karttunen spent the last three years as the Director of Finance at Michigan Tech Employees Federal Credit Union.
The Houghton, Mich., native is a Michigan Tech graduate with a bachelor’s degree in economics. He went on to earn a master’s in finance from the University of Michigan—Dearborn.
Karttunen is a member of Houghton Rotary Club and on the board for both Dial Help and Salvation Army.
SNB Supports Ward's Outdoor Equipment and Repair's Grand Re-Opening
Ward's Outdoor Equipment and Repair in Dollar Bay celebrated its grand re-opening Thursday-Saturday (May 12-14). The supplier of Husqvarna outdoor power products and Kioti tractors recently expanded its storefront.
Superior National Bank was on-site to assist customers with financing.
Tervo Retires on 44th Anniversary of Hire Date
Chris Tervo began working at Superior National Bank on May 9, 1972. She worked her last day on Monday (May 9)—retiring 44 years later.
Tervo’s started in 1972 as a co-op student. She moved out of the area for three years, but returned to the Copper Country in 1977 and resumed her career at SNB. The long-time teller worked at numerous different branches over her tenure.
Tervo recalled some of her experiences. “We counted and kept track of all our transactions by hand when I first started. Then when we did get a computer, it was so big that many of us had to stand on a step to reach the top buttons.
“This has been a great place to work. I will miss seeing my co-workers and customers every day.”
The new retiree looks forward to spending time with her family and watching her grandchildren’s sporting events.
Vlahos Shares Bank Progress at Annual Shareholders Meeting
Superior National Bank and Trust President and CEO Dave Vlahos discussed the state of the bank to shareholders of Keweenaw Financial Corporation, the holding company for SNB, during its annual meeting Monday (Apr. 25) at the Shelden Grill.
Vlahos covered actions the bank has taken in the last year to move forward: market research and strategic planning, creation of new positions to focus on customer service, investment in information technology infrastructure and the launch of a campaign to educate customers on home loans.
“We’re looking at all aspects of our operation to improve and grow while remaining true to our foundation and history,” he said. “Through research and strategic planning, we’ve identified both short-term and long-term goals to best position the bank for the future.”
Three new positions have been created. Superior National Bank hired Kirsten Rinne, a 27-year veteran of the banking business, as its VP/ Director of Consumer and Mortgage Banking last November. That same month it also welcomed back Jay Ruohonen as VP/Hancock Branch Manager, Business Development. Ruohonen worked at SNB for 13 years before an eight-year stint pursuing his own business opportunities. Wes Frahm, who spent 15 years in athletic communications at Michigan Tech, was hired as Marketing Coordinator in March.
“These hires really help us focus on unifying our brand and increasing our level of service,” said Vlahos.
The IT initiatives involve the bank’s core software operating system. SNB has announced plans to transition to a new provider in September, which will enhance the digital banking platforms available to customers by improving SNB’s online presence and mobile app.
“Technology is changing rapidly, and we want to ensure we have partners that will allow us to optimize efficiencies for our staff and provide world-class products to our customers,” said Vlahos.
Another recent initiative is an educational campaign surrounding home loans. SNB will be hosting seminars titled, “Which Home Loan Is Right For You.” The aim will be help people at all stages of life learn six things they need to know about home loans: the different types, how they work, how to talk to banks, how to navigate the process, how approvals work and when to refinance.
Rinne has been instrumental in revamping SNB’s mortgage program. “We really want to do what’s right for our customers,” she said. “There can be a lot of confusion surrounding home loans and the process, and we’re here to help answer those questions.”
Seminars will be planned regularly throughout the summer at locations throughout the bank’s four-county area and will be free of charge. Because of some market research and strategic planning, SNB has also developed new options for home loans to serve the needs of the community. With multiple repayment options on mortgages for new or second homes, camps or land, the bank is able to meet the needs of customers with decisions made by their individual local lenders.
“People are our greatest asset,” said Vlahos. “I look forward to working with our talented employees to serve our valued customers long into the future.”
Superior National Bank (snb-t.com) has branches in nine locations—Baraga, Calumet, Chassell, Hancock, Houghton (Ridgecrest Plaza and Econo Foods), L’Anse, Lake Linden and Mohawk. It also boasts an experienced staff in all areas of its operation—commercial lending, retail lending, trust and financial services and customer service.
Jeans Day Raises $445 For Local Cancer Patient
Superior National Bank employees raised $445 for local cancer patient Bradley King, who is a senior at Calumet High School. He’s battled cancer for the last 18 months and is currently between treatments from the University of Michigan Comprehensive Cancer Center. Bradley resides in the Mohawk area with his family. All funds raised will benefit Bradley and help with medical and travel expenses.
Thanks to all SNB employees who participated as well as several caring customers who made donations!
SNB Supports Bowl For Kids Event
Superior National Bank employees supported U.P. Kids’ Big Brothers Big Sisters (BBBS) by participating in the Bowl for Kids event held at the Mine Shaft on March 19. The SNB team of 10 employees raised $990 and, combined with all the teams, helped collect $34,001 for U.P. Kids’ BBBS.
Big Brothers Big Sisters seeks to change the lives of children facing adversity – for the better, forever. BBBS programs help children realize their full potential and build their futures by providing strong and enduring, professionally supported, one-to-one relationships. This unique brand of mentoring provides new perspectives for children by offering friendship, guidance and opportunities with caring volunteers.