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Frequently Asked Questions

Frequently Asked Questions

How can I speed up my application?

If you already have an account with us, you qualify for the Customer Fast-Path where we can automatically fill out parts of your application using the information you provided when you opened your other account(s). You can speed up your account opening and availability by funding it with a transfer from an internal deposit account.

Can I open an account without an email address?

In order to open an account online, the primary account owner must have an email address. If you do not have an email address, please visit any one of our branches to open an account.

Can I save my application and finish it later?

No, the application process must be completed in one session. The process generally takes 10 minutes to complete, so please make sure that you have enough time set aside before starting. If you need help along the way, call us at (866) 482-0404.

What is a U.S. Person?

The IRS tax code defines a U.S. Person as a citizen or resident of the United States.

What is FATCA?

The Foreign Account Tax Compliance Act (FATCA) is a United States federal law requiring United States persons (including those living outside the U.S.) to have yearly reported themselves and their non-U.S. financial accounts to the Financial Crimes Enforcement Network (FINCEN), and requires all non-U.S. (Foreign) Financial Institutions (FFI's) to search their records for suspected U.S. persons for reporting their assets and identities to the U.S. Treasury.

What account ownership type should I choose? If I choose joint, what information do I need?

An ownership type indicates whether an account has one owner (an individual account) or two owners (a joint account). If you choose joint ownership, you will need the same information as you do for an individual account, but you will need it for both applicants.

Can I add a minor to my account?

No. Applicants must be 18 years or older to open an account on line. There are account options available for minors. Please visit your local branch for more information.

How is my personal information used?

Federal law requires that all financial institutions obtain, verify, and record personal information that identifies each person who opens an account. Your information is securely stored on your account and customer records once your new account is opened. For more information please read our Privacy Policy.

I do not want my home address on my account. Can I use my Post Office Box instead?

You can give us a Post Office Box as a mailing address, but we must also have your home address for our records. Our account application process allows you to make this distinction.

How does the bank keep my information safe?

When opening a new account online, the bank system provides an encrypted and secure connection for all webpages that require users to provide personal and identifiable information. Intrusion detection and prevention systems, firewalls, secured sessions, network and application access controls, and three tier architecture are also in place.

Please remember that Internet communications are not secure unless the data being sent is encrypted. We cannot accept any responsibility for unauthorized access by a third party or for corruption of data sent to us by non-secure means. We recommend that all inquiries are made through our secure website and not by email.

Why are you asking about my employment or employment history?

For security purposes and to help the government fight terrorism and money-laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account. Your recent employment history helps us correctly identify you and is a standard request for information when you open an account with us.

What is backup withholding?

Backup withholding is a type of withholding for federal income taxes on certain types of income, such as interest or dividends. Backup withholding may be applied when an investor or accountholder has not met rules regarding taxpayer identification numbers (TINs). The IRS will notify you if you are required to have backup withholding.

Can I order checks?

Yes, you can order checks. Due to the many different options that you can choose from, please call your local Customer Service Representative to discuss your choices and get your checks ordered.

Why are you asking me how I expect to use my new account?

Bank regulations require that financial institutions collect an expectation of a customer's transactional behavior in order to determine risk levels in terms of money laundering, terrorist financing, and identity theft.

Which funding type option should I use?

Internal Transfer - This options allows you to transfer money from an existing account you own at Superior National Bank into your new account opened online.

ACH funding - This option allows you to transfer money from an existing account you own at another financial institution. This process may take 7 business days before your account is funded.

Personal Check - Once you have completed the application process to open your new account online, you will receive a confirmation page and confirmation e-mail listing the address to which you can mail your initial deposit in the form of a paper check. A deposit must be made within 30 days for the account to remain open.

Direct Deposit - If you wish to set up automated payroll deductions to your new account, or if you would like to establish a recurring deposit, you may want to consider using direct deposit. This option will electronically deposit an amount you specify from your paycheck or bank account to your new Superior National Bank account. Once you complete your application, we will provide you the routing and account numbers needed to set up direct deposit. Please use these numbers if you elect to have direct deposits initiated through payroll deduction (you will need to provide your employer with the amount you'd like to contribute through direct deposit).

Where can I find my account and routing number for my external account?

Routing numbers are nine digit numbers that can also be referred to as banking routing numbers, routing transit numbers, RTNs, and ABA numbers. This code identifies your financial institution and it can differ depending on where you opened your account and the type of transaction you make. Your Account number and Bank (ABA) Routing number can be found at the bottom of your checks. If you do not have your checkbook handy and have online banking with your other account, you may be able to bring up an image of a cashed check or your online banking statement may have your full number.

What is the external transfer funding test deposits and withdrawals verification process?

To verify your ownership of your external account, we will send two small test deposits of less than one dollar and two matching withdrawals to this account within the next three business days. After you receive the deposits, you will need to return to our website to enter the deposit amounts and complete the verification process.

What is an ACH transfer?

Automated Clearing House (ACH) is a network that electronically processes transactions for financial institutions. These transfers typically take a few business days to process and for the money to be available in the receiving account. When you transfer funds from an account at one bank to an account at another bank over the internet or when you pay a bill online, you are likely completing an ACH transfer. An ACH transfer is the most common form of electronic money movement.

How will I be notified when my account is open?

This will depend on your approval status and chosen funding method. After you complete your Online Account Opening, you will receive an "Application Status" email addressing your next steps.

Additional Questions?

Contact us at 906.482.0404 or toll free at 866.482.0404.