Branch Operations Analyst

Department: Retail Banking
Reports To: Branch &
Supervises: None
Summary: Audits all new/revised deposit accounts and higher risk deposit maintenance to ensure compliance with regulation and internal policy and procedure.

Department: Retail Banking
Reports To: Branch & Deposit Operations Manager
Supervises: None
Summary: Audits all new/revised deposit accounts and higher risk deposit maintenance to ensure compliance with regulation and internal policy and procedure.


• Audits new personal and business deposit accounts for compliance, documentation accuracy and completeness, including but not limited to CIP documentation, business organizational documents, trust and fiduciary documents.
• Audits customer profile on core banking system to ensure that it has been set up correctly and in accordance with supporting documentation.
• Audits higher risk customer profile and account level maintenance for completion, accuracy and to ensure all necessary supporting documents/forms have been collected.
• Tracks and reports on accounts opened/maintained with policy and/or documentation exceptions.
• Assists with the completion of the Branch Audit Program, including but not limited to sending request lists, collection of the supporting documentation, tracking and reporting of audit findings.
• Delivers excellent and enthusiastic internal customer service.
• Maintains a high level of understanding of, and adherence to, relevant regulation and internal bank policy.
• Assists the retail banking and compliance team to enhance procedures and processes to maximize regulatory compliance while maintaining operational efficiency.
• Other duties as assigned.

• High school diploma or equivalent
• Successful completion of in-house training program

How to Apply

To apply, please complete the Employment Application. Submit the Employment Application, along with your resume and cover letter, via email to or you may mail it to the address below. Please note that incomplete applications will not be considered.

Mailing Address:
Superior National Bank
Attn: Human Resources
P.O. Box 450
Hancock, MI 49930

We are an equal opportunity employer and do not discriminate on the basis of age, sex, race, religion, color, national origin, sexual orientation, gender identity, height, weight, genetic information, marital status, disabled veteran status, veteran status, or disability.

Reasonable accommodations are available. Should you require any auxiliary aids, services, or other accommodations to apply for employment at Superior National Bank, please notify the Human Resources Department toll-free at 866.482.0404.

About Superior National Bank:

Superior National Bank is recognized by BauerFinancial, Inc. as a 5-Star, Superior bank, their highest rating assigned.  BauerFinancial also ranks SNB as one of the nation’s strongest financial institutions.

Headquartered in Hancock Michigan,  Superior National Bank serves clients in the Upper Peninsula and Southeast Michigan regions and employs over 250 people.  SNB provides individual consumers, businesses, municipalities and corporations with a full range of banking services spanning lending, deposit accounts, online and mobile banking services, retirement plans and trust and wealth management.

2021 marks Superior National Bank’s 131st year in business, a milestone made possible by its commitment to people, businesses and communities. With values that focus on people and customers first, Superior National Bank prioritizes innovative thinking, teamwork and the highest level of integrity.  If these values align with your own, please apply to join our team